Our work includes helping clients gain clarity on some of their most difficult questions and implement key change programs. Find out more by reading about some of our projects.
Worked with a growing UK climate change NGO to develop their strategy. Conducted a landscape review of the climate change space to confirm where is the best place for the client to focus. Analyzed data on impact of work done to date to confirm results achieved to date and to determine focus areas going forward. Helped the management board align on what are the most critical issues to tackle and what is the most efficient way to do that.
Worked with a global agriculture sustainability NGO to develop their ESG policy. Identified most suitable ESG policy and reporting framework. Prioritized initiatives to include in the policy based on internal input, competitive benchmarking and initial materiality assessment. Outlined implementation plan to roll-out the policy.
Worked with a major UK eCommerce business to identify cost-saving opportunities, focused on tech-enabled savings. Reviewed the fulfilment and logistics, customer service and marketing functions. Surveyed senior management and industry experts to identify the most impactful opportunities. Determined the financial impact and implementation effort required for each of the identified opportunities. Prioritized and sequenced opportunities and developed a three-year implementation plan. Helped opportunity business leads to confirm specifics of implantation plans and to kick-start priority initiatives with in-year savings potential.
Led a team of independent consultants to develop the technology strategy for a large European retailer. Worked closely with the C-level tech leadership across all European brands to build alignment around a common technology direction for Europe across areas such as eCommerce, digital store, tech infrastructure and others. Identified priority areas for synergies across brands. Outlined priority initiatives to be kick-started in the first year of transformation.
Worked with a €70B+ revenue retailer to set up a new transformation governance structure for a large-scale multi-market digital transformation, collaborating closely with the European CIO and CDO and the C-level leadership across regions. Ensured that the governance structure fostered collaboration between regions that had not worked together previously and helped clients manage the complexity of setting up new structures and processes. Established regular meeting drumbeats and results reporting. Supported transformation leads as relevant to ensure initiatives are implemented on time. Set up the first cross-country technology sharing initiative, establishing the successful roll out of common merchandising tools across Europe.
Completed a customer insights research for a global outdoor apparel brand. Designed, executed and analysed a customer survey across four markets, focusing on identifying the client's target customer's eCommerce preferences, key purchasing criteria, browsing habits and behaviors. Survey insights were a key element of developing the brand's direct to consumer strategy.
Helped deliver a multi-year full-potential transformation for a major UK facilities services provider. Including: portfolio review, cost-cutting, customer profitability review, procurement review, pricing guidelines development, account management.
Supported a PE-owned construction business in defining and executing a major transformation focused on commercial growth. Analyzed historic sales data from 15+ markets to identify opportunities to optimise pricing and defined priority pricing improvement initiatives to be rolled out across the business. Collaborating with the PE data science team, developed and set up sales tracking dashboards, which pulled real-time data from across all markets to enable weekly sales improvement tracking. Worked with leadership team to set up the transformation program governance and roll-out plan and to ensure the kick-off is successful.
Supported major UK grocer in defining its strategy, with focus on eCommerce economics. Assessed the UK eCommerce market dynamics, projected growth and economics to determine how the client should best position themselves in the market. Identified ways to increase online sales margin, including by optimising the online shopping journey and by ensuring high-margin products are well-positioned within that journey.