Our work includes helping clients gain clarity on some of their most difficult questions and implement key change programs. Find out more by reading about some of our projects.
Created a new innovation development process for the fast growth sustainable sports brand On. Gathered feedback from stakeholders across the business, identifying pain-points and improvement opportunities in the existing ways of working. Led cross-team working sessions to co-create the new process. Delivered a clear and effective new innovation development process, ensuring On's continued success in their next stage of growth.
Collaborated with a growing UK climate change education non-profit to develop their growth strategy. Conducted a landscape review of the climate change space to confirm the optimal focus areas for the client. Analyzed data on the impact of work done to date, confirming achieved results and determining key growth opportunities and focus areas for the future. Assisted the management board in aligning on the most critical issues to tackle and identifying the most efficient ways to address them.
Developed the ESG policy of a global agriculture sustainability civil society organisation. Researched the evolving regulatory landscape to identify the optimal ESG policy and reporting framework. Prioritized initiatives for the policy based on internal input, competitive benchmarking, and an initial materiality assessment. Developed and outlined an implementation plan for rolling out the policy.
Worked with a major UK eCommerce business to identify cost-saving opportunities, focused on tech-enabled savings. Reviewed the fulfilment and logistics, customer service and marketing functions. Surveyed senior management and industry experts to identify the most impactful opportunities. Determined the financial impact and implementation effort required for each of the identified opportunities. Prioritized and sequenced opportunities and developed a three-year implementation plan. Helped opportunity business leads to confirm specifics of implantation plans and to kick-start priority initiatives with in-year savings potential.
Led a team of independent consultants to develop the technology strategy for a large European retailer. Worked closely with the C-level tech leadership across all European brands to build alignment around a common technology direction for Europe across areas such as eCommerce, digital store, tech infrastructure and others. Identified priority areas for synergies across brands. Outlined priority initiatives to be kick-started in the first year of transformation.
Worked with a €70B+ revenue retailer to set up a new transformation governance structure for a large-scale multi-market digital transformation, collaborating closely with the European CIO and CDO and the C-level leadership across regions. Ensured that the governance structure fostered collaboration between regions that had not worked together previously and helped clients manage the complexity of setting up new structures and processes. Established regular meeting drumbeats and results reporting. Supported transformation leads as relevant to ensure initiatives are implemented on time. Set up the first cross-country technology sharing initiative, establishing the successful roll out of common merchandising tools across Europe.
Led a customer insights research project for the global outdoor apparel brand Fjallraven. Designed, executed, and analyzed a customer survey across four markets. The project enhanced our understanding of Fjallraven's target customers, encompassing their eCommerce preferences, key purchasing criteria, browsing habits and behaviors, along with their brand awareness and overall characteristics. The research insights played a crucial role in developing the brand's direct-to-consumer strategy.
Helped deliver a multi-year full-potential transformation for a major UK facilities services provider. Including: portfolio review, cost-cutting, customer profitability review, procurement review, pricing guidelines development, account management.
Supported a PE-owned construction business in defining and executing a major transformation focused on commercial growth. Analyzed historic sales data from 15+ markets to identify opportunities to optimise pricing and defined priority pricing improvement initiatives to be rolled out across the business. Collaborating with the PE data science team, developed and set up sales tracking dashboards, which pulled real-time data from across all markets to enable weekly sales improvement tracking. Worked with leadership team to set up the transformation program governance and roll-out plan and to ensure the kick-off is successful.
Supported major UK grocer in defining its strategy, with focus on eCommerce economics. Assessed the UK eCommerce market dynamics, projected growth and economics to determine how the client should best position themselves in the market. Identified ways to increase online sales margin, including by optimising the online shopping journey and by ensuring high-margin products are well-positioned within that journey.